Need assistance with one of our products or website?

Please see below common questions we get asked

Products

Yes 200 GSM t-shirts have a cotton weight that is suitable for embroidery.

Unfortunately we don’t provide screen printing or embroidery services.

Yes our blank t-shirts are made from high quality cotton and give excellent Cricut t-shirt printing results.

Please contact us via email or phone 0478 940 219 so we can assist. If you would like a refund please see our refund policy for further information. 

Wholesale

No. We sell to retail and wholesale customers.

Yes we are able to provide schools with our product at bulk wholesale prices.

Postage

We post to the following countries:

  • Australia
  • New Zealand
  • United States
  • Canada
  • United Kingdom

More information can be found on our Shipping information page

Please email us at sales@cottondiem.com.au so we can check that you have the correct shipping rate.

Please email us at sales@cottondiem.com.au immediately so we can update your shipping address.

We process orders fast and unfortunately sometimes we can’t fix a customer’s address error if the item has been shipped from our warehouse. 

 

Yes you are free to use your own courier for wholesale / bulk orders.

Refunds

If the product you purchased from us is major and would have stopped you from buying the item or is significantly different from the sample or description or doesn’t do what we said it would, or what you asked for and can’t be easily fixed we will refund your purchase.

Still have a question?

Please contact us for more information.

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